Frequently Asked Questions

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With over 40 years of combined experience in the technology industry, we combine industry knowledge, trusted partnerships and honest advice to deliver solutions that provide real value.

TIDAL IT specialises in supporting businesses and organisations. We do not supply products or services to individual consumers. Our solutions are designed to meet the technology needs of businesses.

Yes, we can support customers outside the UK. International supply is assessed on a case-by-case basis, as location, shipping costs, taxes and import requirements can vary.

We provide expert IT consultancy, hardware and software solutions, licensing, procurement support and technology advice to help businesses make smarter IT decisions.

TIDAL IT offers basic post-purchase support and guidance where needed. For more extensive, ongoing or managed support requirements, additional services are available and priced based on your specific needs.

Yes. We work with businesses that need a complete IT partner, as well as organisations that require additional expertise alongside their existing team.

Yes. We help businesses identify risks, protect their systems and implement practical security measures to keep data and technology safer.

Tidal IT focuses on providing businesses with the right technology solutions, products and expert advice. While we don’t specialise in on-site support, we can help you identify the right equipment and solutions to meet your business needs. 

Yes. If you need a particular device, specification or solution, we can help source the right option through our trusted supplier network.  

No. Tidal IT provides both hardware and software solutions, helping businesses choose the right technology for their needs. From devices and equipment to software that improves productivity and efficiency, we help you navigate the right solutions for your business. 🌊

Yes. We take the time to understand your requirements and recommend practical solutions that suit your business, budget and future goals.

Yes. We work with organisations of all sizes, providing technology solutions that support everyday operations and business growth. 

 Absolutely. We believe technology should support your business, not complicate it. We provide honest guidance to help you make informed decisions.

 Yes. We help businesses set up, manage and get the most from Microsoft 365, including user support, security guidance and troubleshooting.

Yes. We can review your current technology setup and recommend hardware, software or solutions that better support your business needs.

Yes. We can help businesses source the software licences they need, ensuring they have the right tools to support their teams and operations.

Yes. We support small and growing businesses by providing access to reliable technology solutions without the complexity of managing everything alone.